Himalayan Shilajit Gold Resin

Shipping Policy

Thank you for shopping at Lamizor! We are committed to delivering your health and wellness products in a timely and efficient manner. Please take a moment to review our shipping policy.

1. Processing Time

• All orders are processed within 1–2 business days, excluding weekends and holidays.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a shipping confirmation email with tracking information once your order has shipped.

2. Shipping Methods & Delivery Time

We offer various shipping options to cater to your needs. Delivery times depend on your location and the shipping method chosen at checkout:

• Standard Shipping: 5–7 business days (Available for most areas)
• Express Shipping: 2–3 business days
• Next-Day Shipping: Available for select regions (Contact customer service for availability)

Please note that delivery times are estimates and may vary depending on factors like location, weather conditions, or courier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and the destination address. We offer free standard shipping on orders over 499Rs.

4. International Shipping

At this time, we only ship to addresses within [India]. We are working on expanding our shipping options to other locations, so stay tuned!

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can track your order by visiting the courier’s website and entering the tracking number provided.

6. Missing or Damaged Packages

If your order is missing or damaged upon arrival, please contact our customer service team immediately at [info@lamizor.com] with your order details. We will investigate and resolve the issue as quickly as possible.

7. Order Changes & Cancellations

We strive to process orders as quickly as possible. If you need to change or cancel your order, please contact our customer service team immediately. Once your order has been shipped, we cannot modify or cancel it.

8. Undeliverable Packages

If a package is undeliverable due to an incorrect address or failure to pick up from the courier, it will be returned to us. In such cases, we will contact you to resolve the issue and reship the order. Additional shipping charges may apply.

9. Customer Service

If you have any questions or concerns regarding your order or shipping, feel free to reach out to our customer service team at:

Email: info@lamizor.com
Phone: +91 - 8755955900
Business Hours: 10AM - 06PM
Address: LAMIZOR PRIVATE LIMITED FAIQ ENCLAVE BAREILLY, UP, IN

Return & Refund Policy

At Lamizor, customer satisfaction and product quality are our top priorities. We aim to provide a smooth and reliable shopping experience for every customer. Please read this policy carefully to understand the terms related to returns, exchanges, cancellations, and refunds.

Our Commitment to Quality

We carefully inspect and package every order before dispatch. In case you receive a product that is damaged, defective, or different from what you ordered, our support team will assist you with a suitable resolution.

Return & Exchange Policy

Due to hygiene standards and the consumable nature of certain products, returns and refunds are generally not accepted for items delivered in proper condition.

However, exchange requests may be accepted under the following conditions:

• The request must be raised within 7 days from the delivery date.
• Products must be unused, unopened, and in their original packaging with all seals, labels, and tags intact.
• A valid order ID, invoice, or proof of purchase is mandatory.
• Customers are responsible for return shipping charges for non-defective items.
• We recommend using a trackable courier service, as Lamizor will not be responsible for lost return shipments.

Non-Returnable Items

The following products/items are not eligible for return or exchange:

• Opened, used, or tampered products
• Products returned after the allowed return window
• Items without valid proof of purchase
• Gift cards or promotional items
• Products damaged due to misuse, mishandling, or improper storage after delivery

Refund Policy for Damaged, Defective, or Incorrect Items

A refund or replacement may be provided if:

• The product received is damaged during transit
• The item is defective
• An incorrect product has been delivered due to an error from our side

Conditions for Approval

• The issue must be reported within 48 hours to 3 days of delivery.
• Customers must provide clear photos or videos showing the issue for verification purposes.
• Once approved, refunds will be processed to the original payment method within 5–7 business days.
• For approved cases, Lamizor will bear the applicable return shipping charges.

How to Request a Return or Exchange

To initiate a return, exchange, or complaint regarding a damaged product, please follow these steps:

Step 1: Contact Support

Email us at info@lamizor.com within the applicable return period.

Step 2: Share Order Details

Please include:

• Order ID or invoice number
• Reason for return/exchange
• Photos or videos (for damaged/defective items)
• Exchange preference, if applicable

Step 3: Request Review

Our customer support team will review your request and respond within 1–2 business days with further instructions.

Step 4: Return the Product

Securely pack the product in its original packaging and ship it to the address provided by our support team.

Processing Timelines

Returns & Exchanges

After receiving the returned item, inspection and processing may take 3–5 business days.

Refund Processing

Approved refunds are usually processed within 5–7 business days. Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

Order Cancellation Policy

Orders cancelled after dispatch may be subject to a logistics and handling fee of INR 200.

Changes to This Policy

Lamizor reserves the right to update, modify, or revise this policy at any time without prior notice. Any changes will become effective immediately once published on the website.

Contact Us

For any questions regarding returns, refunds, or exchanges, feel free to contact us:

Lamizor Support Team
Email: info@lamizor.com